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	Troubleshooting Issues for Users and Administrators

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Added by Anthony Hernandez, last edited by Anthony Hernandez on Aug 21, 2009 (view change)

Troubleshooting Issues for Users and Administrators

If you are having an issue that isn't listed below, see the known issues section of the Metrix website for other know issues.

Installation

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Setting References (Documentation for Metrix Users and Administrators)

How to Manually Configure a Metrix Client (Documentation for Metrix Users and Administrators)

Problem -- My Metrix Server installation fails during the configuration wizard (Documentation for Metrix Users and Administrators)

Download Location of MDAC (Documentation for Metrix Users and Administrators)

How to manually configure the Metrix Server files (Documentation for Metrix Users and Administrators)

Problem -- We had work done on our server and now Metrix doesn't start (Documentation for Metrix Users and Administrators)

Problem -- Active X cannot create object error message (Documentation for Metrix Users and Administrators)

Default password for new Metrix installations (Documentation for Metrix Users and Administrators)

Problem -- I changed my 'sa' password and forgot it (Documentation for Metrix Users and Administrators)

Problem -- I installed the Metrix Server and I got the message "server may not be started. Start the server and try again" (Documentation for Metrix Users and Administrators)

Problem -- I installed Metrix but when I add an interaction to a contact nothing happens (Documentation for Metrix Users and Administrators)

Common installation and upgrade problems (Documentation for Metrix Users and Administrators)

Installation Checklist (Documentation for Metrix Users and Administrators)

Problem -- Can't Set References to Server Files and Can't Open them via Windows Explorer (Documentation for Metrix Users and Administrators)

Problem -- I Installed Metrix and Get Errors when Trying to Open System Reports (Documentation for Metrix Users and Administrators)

Problem -- I un-installed Metrix server and tried re-installing and it failed (Documentation for Metrix Users and Administrators)

Problem -- The Interactions Portal tab fields are displaying incorrectly (Documentation for Metrix Users and Administrators)

Problem -- Check boxes are automatically being checked or addresses appear in red for newly added contacts (Documentation for Metrix Users and Administrators)

Exporting from Contact Directory form results in an error (Documentation for Metrix Users and Administrators)

Problem -- I get a '438' error (Documentation for Metrix Users and Administrators)